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Deutsche Handelsbank Electronic Banking

Convenient, efficient, relaxed - our new electronic banking is here.

Our offer

We know that your business changes rapidly, as do your banking requirements.

In order to be able to meet these requirements at all times, we are switching to our electronic banking from 1st March 2020.

The biggest change will be the Deutsche Handelsbank Software Token. You decide whether you want to authorize your electronic banking orders using your smartphone or whether you prefer to use a program on your computer.

Of course, we also meet the security requirements of the Payment Services Directive 2 (PSD2), the EU's second payment services directive, with this.

All you need to do is activate electronic banking once with the Software Token variant of your choice and sign in. You can then control your electronic banking as usual with manual or automated payments.

All of the advantages at a glance

Individual Design

The electronic banking homepage can be adapted to your needs.

Perfect protection

Security updates run automatically.

More flexibility

Approve payment orders at any time and wherever you are - even with several people.

More options

Continuous further development possible by switching to EBICS.

Deutsche Handelsbank Software Token: Security through stronger authentication

A username and password have been all that is required to sign into banking to date. And you have to enter a TAN from your list to approve a payment. This has changed now: In order to make electronic banking even more secure and to give you complete flexibility, two-factor authentication, which is also fully EBICS-enabled, will apply to both of these in future.

We have developed the Deutsche Handelsbank software token for this, which you can use on your smartphone, tablet or computer. In order to protect your Deutsche Handelsbank accounts in the best way possible, there will be a combination of a password and software token. This also corresponds to the EU's new PSD2 Directive.

 

With one click to the Deutsche Handelsbank Mobile Token App:

Download the Deutsche Handelsbank Mobile Token App free of charge and use it to register for electronic banking.

Google Play Apple Appstore

 

And here is the download of Deutsche Handelsbank desktop token:

You don´t use a smartphone or you have access to accounts of different companies? Then immediately install the desktop version of Deutsche Handelsbank software token.

Download for Windows Download for macOS

How to switch to electronic banking

We are switching to our new e-banking from 1st March 2020. Sales data and account statements for the past 12 months will be transferred automatically so they'll continue to be available to you as usual.

Each authorised person will have to activate the system just once. Have your smartphone or tablet to hand for this, as well as the customer ID and user ID that we will send to you personally.

 

Registration is easy:

Activate your Deutsche Handelsbank Electronic Banking easily and securely with the Deutsche Handelsbank Mobile Token App.

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This is how registration with the Deutsche Handelsbank Desktop Token App works.

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FAQ

The EU has initiated a second payment services directive, Payment Services Directive 2 (PSD2). This requires increased security when signing in and making payment orders. The EBICS standard is also significantly faster when transmitting data and is more flexible than its predecessor model, meaning that future extensions and additional services can be added more easily.

EBICS (Electronic Banking Internet Communication Standard) is a data communication standard that corporate customers can use to securely process their payments with a standard product and an electronic signature with each bank.

EBICS has several advantages: Firstly, it’s already standard in the business and corporate customer areas. Secondly, it makes it possible to make further developments more quickly and in accordance with individual needs.

FinTS (Financial Transaction Services, formerly HBCI – Homebanking Computer Interface) is a data standard that is mainly suitable for private and commercial customers.

Most providers of banking and accounting software are committed to modernising data standards and are EBICS-enabled. Please contact your software manufacturer and check whether your programme supports EBICS and whether you use this to retrieve account information or to create payment orders. If you have any questions, please contact support@handelsbank.com.

 

You can use our direct connection to DATEV (service computer centre). If you have any questions, please contact support@handelsbank.com

Please check when you use HBCI/FinTS (to retrieve account information and/or to record payment orders) and check (possibly also with your software provider) whether the EBICS software you use also gives you the option of doing this. If you have any questions, please contact support@handelsbank.com

As we will no longer support the old online banking, we have to give you notice as a matter of good practice. This means that, without making the switch to e-banking, you will no longer have functional access after 30/04/2020 and you will be unable to send us payment orders and retrieve online account balances, sales and account statements.

Yes. All employees who are authorised for payments will receive a letter from us containing a customer ID and an user ID to activate their access to e-banking. The authorisations for the current online banking are transferred in this process.

After you have activated e-banking, an ‘INI letter’ will be generated that you must print out, sign and return to us. This ensures that no-one else tries to gain access to your data. As soon as we have received the letter, an employee will activate e-banking for you. This may take up to 48 hours. Until then, your previous online banking will, of course, still be available to you.

No. TAN lists will no longer be valid with the new electronic banking. With electronic banking, payment orders are approved with the Deutsche Handelsbank Software Token.