Data protection

This statement on data protection also applies to the website of Deutsche Handelsbank

Bank transactions are confidential. We therefore do all we can to protect your data from misuse, handling personal data strictly in accordance with German data protection law.

With this general privacy statement, Deutsche Handelsbank, Elsenheimerstr. 41, 80687 München, Germany, would like to inform you which personal data we collect, process and use, when you browse our website at, (e.g. to obtain information on our products and services).


Using your data

We gather different types of personal data, when you use our online services, for the following uses:
If you register for one of our online services, giving us personal particulars, this data will only be used in order to carry out the service concerned.
When you provide us with a notification or order our services, after we have processed this notification or order, we will use your data to inform you about these or other relevant matters. This does not apply where you have opted out of the use of your data for advertising purposes.


Records of use of our webpages

We make anonymous records when you visit our website, but not our online banking system. These records are used to analyze the construction of our website, and the way in which you navigate it, and thus to improve it. These records do not relate to you personally. We use JavaScript for these purposes.


Where does my data go?

For the technical implementation of our website, we use both personal information and also data, not relating to individual persons, from selected service providers based in the European Union that process such data only within the EU. The service providers concerned are contractually bound to use the data only according to our instructions. Insofar as personal data is involved, any use beyond that stated above is only made with your prior, specific agreement. 


Use of the software Google Analytics

We use the software "Google Analytics", a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). Google Analytics uses a tracking cookie to recognise a user that already visited our website in the past. The cookie is a small text file placed on your computer which allows analysing the history of visits on our website (so-called user profiles). The tracking cookie has a lifetime of one week. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on a server in the United States. We would like to point out that on this website, Google Analytics has been extended with the code "gat._anonymizeIp ();" to guarantee anonymous collection of IP addresses (IP masking).

Your IP address (the number allocated to your computer by your Internet provider) will therefore be shortened first by Google within the member states of the European Union or in countries which are contracting parties to the Agreement on the European Economic Area. The user profiles generated by Google Analytics are thus anonymised to prevent IP addresses from being traced to a specific user. Only in exceptional cases, the full IP address will be transmitted to a Google server in the United States and shortened there. Google further obeys the privacy regulations for data of the "US Safe Harbor" statement and is registered with the "Safe Harbor" programme of the Department of Commerce of the United States.

The user profiles for example contain information on the amount of time you spend on the website, geographical origin, source of visitor traffic, exit pages, and processes of use. Google will use this information to evaluate your use of our website, to compile reports for us about the website activities, and to provide other services associated with website use and internet use. The anonymised user profiles generated by Google will be deleted after 12 months.

The IP address transmitted by your browser will not be associated with any other data held by Google. This data will only be passed on to third parties on the basis of statutory regulations or within order data processing. In no case, Google will link your data with other data stored by Google.

Through the use of our website, you consent to the processing of the data raised about you through Google, in the manner as described before, and to the purpose as given before. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can avoid the collection of data created by the Cookie, and data related to the use of the website (including your IP-address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link:

Detailed information on Google Analytics and data privacy can be found at

Click here to opt-out of Google Analytics.


Use of Cookies

In addition to cookies from Google Analytics (see point 1), we use a session cookie and (for merchants who access us through a sales campaign) a partner cookie:

In the partner cookie, we save a code which identifies our sales partners. With the help of the partner cookie, we can ascertain which sales partner brought a merchant to us who later registers for one of our services. The partner cookie has a service life of 90 days.

All cookies are only visible to our server, not to third party websites which you visit later.

You can deactivate cookies being saved in your browser, limit them to specific websites or set your browser in such a way that it informs you as soon as a cookie is to be saved. You can also delete cookies subsequently from your PC.



When you visit individual pages, as a standard practice web servers save the name of the file which was queried in a log file, as well as the date and the time it was queried, the data volume transferred, any error messages and possibly the operating system and the browser software of your computer, as well as the website from which you visit us. We save the log file data for the purposes listed under point 1 and 2 and to safeguard the system security and protect against abuse (e.g. recognition of and defence against hacker attacks).


Contact form

We save and use the data you enter in the contact form such as your name, email, reference and message to communicate with you individually and to process your request. Your data is transferred from your browser to our server using an encrypted SSL connection.



We run (host) our websites on our own servers. These are located in a data centre in Germany certified to ISO 27001.

Version: October 2014